Website FAQ (products)
What is Hyaluronic Acid?
A powerful molecule known to hold up to 1,000 times its weight in water, Hyaluronic Acid is a natural key component already present in our bodies. It effectively binds water to cells and is responsible for the elasticity and resiliency of the skin. Do not let the word “acid” alarm you. HA is not harsh or skin stripping like other acids; instead, it acts as a humectant to draw in and seal moisture to skin. Such properties make HA effective in keeping skin hydrated, plump and supple.
What is the percentage of Hyaluronic Acid in your serum?
Our serum is formulated with 100% pure hyaluronic acid at the industry standard concentration of 1%. At this 1% concentration, HA is the most effective in penetrating skins surface to deeply hydrate. Any higher and it would simply sit on top of the skin like gel, ineffective and unable to maximize its qualities.
What is your Hyaluronic Acid made from?
The raw Hyaluronic Acid in our serum is synthesized from microbial fermentation of sugars. This process is safe, environmentally friendly and 100% free of animal derived raw material.
Are your products tested on Animals?
No, we love animals and do not participate or endorse any animal testing.
Can I use your products with a Micro-needle system?
Yes, our products work well paired with Micro-needling. We have received many customer comments regarding its added benefits and effectiveness.
I am pregnant/nursing; what is the best skincare regimen for me?
For best advice, we strongly recommend you discuss safe skincare options for you and your baby with your medical professional.
Avoiding the sun and using UV SPF (30) protection every day is especially important during pregnancy and nursing, as the hormones released during this time can greatly increase pigmentation on your skin, causing melasma or "the mask of pregnancy." You should also avoid using any products containing acids (AHA/BHA lactic, glycolic, salicylic, etc.). If breakouts or other skin conditions are a problem during pregnancy, please consult with your doctor regarding prescription topicals or medications.
Do your products contain Parabens?
Our products are and always will be 100% paraben-free. We use safe, effective and natural preservatives to ensure the highest in quality and performance.
Should I refrigerate my serum(s)?
While it is not necessary, the serum(s) may be kept in refrigeration for personal preference. All serum(s) should be kept in a cool room temperature setting, absent to light and heat.
Do your products contain fragrance?
No, synthetic fragrance is not added to our formulas. Any fragrance that is detected is the natural odor and combination of the botanical extracts.
In what order should I be applying my skincare products?
Why do you include alcohol as a preservative in the Hyaluronic Acid Serum?
Alcohol is a multi-purpose preservative that is considered safe in small percentages. It serves as a natural emulsifier, preservative and carrier, helping ingredients penetrate the skin effectively. Alcohol is not drying to the skin when part of a carefully formulated composition. Our Hyaluronic Acid Serum contains a minimal 0.5% of the total formula. It is not only a preferred substitute over harsh parabens and formaldehyde releasing preservatives, but also works as a delivery agent for the HA to deeply hydrate skin.
What is Phenoxyethanol?
Phenoxyethanol is found naturally in green tea; however, the commercial ingredient is synthetically produced in a laboratory creating what is termed a “nature identical” chemical. It is a safe alternative to harmful parabens and formaldehyde releasing preservatives. In very low concentrations, 2.2% or lower, Phenoxyethanol has been tested to be non-irritating, non-sensitizing and safe. Both the Handbook of Green Chemicals and Whole Foods Premium Body Care have approved this preservative. Their standards are considered one of the strictest available. Most of our formulas include less than 0.5%; well below the accepted level of use.
Do I use the serum(s) in the morning or night?
Both serums can be used daily, either morning or night. For those with sensitive skin, use only at night.
Can I use the Total Restorative Eye Crème during the day?
Cosmedica Skincare products containing AHA’s:
* Vitamin C Serum
* Multi-Active Hydrating Night Crème
* Total Restorative Eye Crème
* Vitamin C Prep & Tone
Why do you use Sodium Ascorbyl Phosphate?
In recent studies, Sodium Ascorbyl Phosphate (SAP) has been proven to be the preferred form of Vitamin C. Compared to L-Ascorbic Acid (LAA), SAP is much more stable and shown to have more bioavailability. LAA requires harsh chemicals and a loss in potency due to its unstable characteristics. Our serum is formulated with SAP to ensure an effective and stable product without harsh chemicals and unwanted side effects.
When does my product expire?
Our products are safe, stable, and effective for up to one (1)- year from the date of purchase. It is important to keep products in a cool dark place, absent to light.
When will I begin to see results?
Typically results will be visible upon first use. However, as every individual has different skin types and conditions, results may vary in time and visibility. It is recommended that you allow 3-4 weeks for skin to adjust to any new skin regimen.
Are your products Vegan?
Most of our products are vegan. The Multi-Active Hydrating Night Crème is NOT vegan. This crème contains organic beeswax.
I have sensitive skin. Are your products safe to use?
Yes, our products are safe for those with sensitive skin. Our formulas have been created with sensitivity in mind using gentle and soothing active ingredients. Use should be restricted to nightly or every other night to avoid over exposure.
Website FAQ (Shipping & Returns)
General Shipping Information
Orders ship via USPS First Class Mail and leave our facility within 2 business days. Expedited shipping is available for Domestic orders and Canada.
International shipping rates vary by country. Expedited shipping is not available for international orders.
Returns & Exchanges
As a leading skin care company, we are proud not only to offer you the latest in professional skin care but also a commitment to our philosophy of outstanding customer care.
If you are not 100% satisfied, returns or exchanges will be gladly accepted within 30 days of purchase date.
We will work with you to provide the best possible solution for your needs.
Please follow the instructions below to process your exchange or refund:
1. Contact customer service to communicate you would like to return or exchange your item.
2. The unused portion must be returned in its original packaging.
3. Securely pack the item for shipping-- customer is responsible for return shipping charges. It is highly recommended the package be shipped with tracking information. Any packages not received/lost and shipped without tracking information is not the responsibility of Cosmedica Skincare>.
4. Include documentation of your order number and name associated to the original purchase.
5. A confirmation email will be sent when the package is received. Your refund or exchange will be issued within 48 hours of receipt with an additional 3-5 business days for the transaction to process.
I am missing an item from my order or I received the wrong item.
If you receive incorrect or incomplete orders, a complimentary replacement or additional item(s) will be sent with no additional charges. Claims will be reviewed and resolved at our discretion.
Contact Customer Service
If you receive a damaged item due to mishandling during shipping, a complimentary replacement item(s) will be sent with no additional charges. Claims will be reviewed and resolved at our discretion.
Contact Customer Service 1-800-922-5280